Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain and improve efficiency and productivity.
Video Office management
Main functions
An office manager is responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:
- Customer Service
- Report Writing
- Budget Management
- Database Management
- Information System (MIS)
- Systems Analysis
- Process Mapping
- Purchasing
- Bookkeeping
- Human Resources
- Recruitment
- Accounting
- Sales and Marketing
- Records Management
- Form/Template Design
- Website Maintenance
- Project Management
- Management Consultancy
- Facilities Management
- Space Management
- Risk Management
- Payroll
- Safety and security management
Personal competencies useful in the role are: problem solving skills, good decision making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.
Maps Office management
See also
- Office equipment
- Data Processing Management Association (DPMA)
- Chief administrative officer
Further reading
- Galloway, Lee. Office Management, Its Principles and Practice: Covering Organization, Arrangement, and Operation with Special Consideration of the Employment, Training, and Payment of Office Workers. Ronald Press, 1918.
External links
- National Office Managers Association of America
Source of article : Wikipedia
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